Alpha Cycles Return and Refund Policy

At Alpha Cycles, we strive to ensure every customer is satisfied with their purchase. However, due to the nature of our products, we have a strict policy regarding returns and refunds.

Return/Refund Period:

Unless explicitly stated otherwise in the purchase order, Alpha Cycles does not accept returns or offer refunds on any motorcycles. The terms and conditions specified in your purchase order will govern any exceptions. If your purchase order includes a return or refund period, please refer to those specific terms for the time frame and process. There is no grace period for cancellations or returns once the purchase is completed.

Conditions for Return/Refund (if applicable):

If the purchase order specifies a return or refund period, the following conditions apply:

• The motorcycle must be returned in its original condition and packaging.
• The return or refund request must be made within the specified time frame stated in the purchase order.
• Proof of purchase (purchase order or receipt) is required for all returns or refunds.

Defective Motorcycles:

If your motorcycle is defective or damaged upon delivery, please contact our customer service team immediately. We will assess the situation based on the warranty terms and resolve the issue promptly.

Warranty Information:

All motorcycles sold by Alpha Cycles, both new and used, come with a 90-day powertrain limited warranty. This warranty covers the major components of the powertrain for 90 days from the date of purchase. Please refer to the warranty document provided with your purchase for the full terms and conditions.

Disclaimer for New and Used Motorcycles:

• New Motorcycles: All new motorcycles sold by Alpha Cycles are covered by a 90-day powertrain limited warranty, and we ensure they are in new, working condition at the time of purchase.
  
• Used Motorcycles: Used motorcycles are also covered by a 90-day powertrain limited warranty. These motorcycles are sold “as is” with the understanding that they may show signs of wear. The warranty only covers the powertrain components and is subject to the terms outlined in your purchase order.

Contact Us

If you have any questions regarding your purchase or need assistance, please reach out to our customer service team at

Email: [email protected]

Phone: (954) 999-9144

We’re here to help and ensure your experience with Alpha Cycles is as smooth as possible.